Frequently Asked Questions

Everything you need to know about shopping at Moomin Shop

Do you ship internationally?

Yes, we ship our Moomin-themed products worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Are your products officially licensed?

Absolutely. All items sold in the Moomin Shop are 100% officially licensed Moomin Characters products, ensuring the highest quality and authenticity.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.

Are the Moomin mugs dishwasher safe?

Most of our ceramic Moomin mugs are dishwasher and microwave safe, but we recommend checking the specific product description for individual care instructions.